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Patient Rights

As a patient of Mankato Surgery Center you have the right:

To receive care that respects individual, cultural, spiritual, and social values, regardless of race, color, creed, nationality, age, gender, disability or source of payment and be free from all forms of abuse or harassment.

To receive services that are accessible to those individuals with communication barriers such as an inability to read or follow directions and non-English-speaking patients.

To receive respectful, considerate, compassionate care that promotes dignity, privacy, safety and comfort.

To expect that all communications and records pertaining to your care will be treated as confidential in compliance with all state and federal privacy regulations. Patients have the right to review and copy their own medical records and request amendments to their records. Patients are given opportunity to approve or refuse the release of their records except when release is required by law.

To receive accurate, easily understood information concerning your diagnosis, evaluation, treatment, and prognosis to assist in making informed decisions about health plans, facilities, and professionals. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person. You have the right to know by name the physician responsible for coordinating your care.

To receive from your physician information necessary to give informed consent prior to the start of any procedure and/or treatment. Except in emergencies, such information for informed consent should include, but not necessarily be limited to specific procedure and/or treatment, medically significant risks involved, and the probable duration of incapacitation. Where medically significant alternatives for care or treatment exist, or when you request information concerning medical alternatives, you have the right to know the name of the person responsible for the procedure and/or treatment.

To refuse treatment to the extent permitted by law and be informed of the medical consequences of this action. To leave Mankato Surgery Center at any time, even against the advice of your physician. To expect that within its capacity, Mankato Surgery Center must provide evaluation, service and/or referral as indicated by the urgency of the case. When medically permissible, you may be transferred to another facility only after you have received complete information and explanation concerning the need for and alternatives to such a transfer. The institution to which you are to be transferred must have accepted the transfer beforehand.

To be informed in writing prior to the date of procedure and posted at the Center, that there are patient rights for your protection during your stay at Mankato Surgery Center.

To know what facility rules and regulations apply to your conduct as a patient.

To receive services that are within the capacity of Mankato Surgery Center. This Center does not provide after hours care, nor emergency care.

To examine and receive explanation of your bill and payment policies

To be advised if Mankato Surgery Center proposes to engage in experimental research affecting your care or treatment. You have the right to refuse to participate in such research projects.

To be informed in advance of the date of the procedure, of the facility’s policy regarding advance directives/living wills.

To know at all times the identity and professional status of all individuals providing any type of service. To request a second opinion or change physicians.

To understand and exercise your rights, voice grievances and recommend changes in policies and services without concern of restraint, interference, coercion, discrimination or reprisal.

To obtain a response to written grievances within 30 days.

To know that your health care provider is referring you to a facility or service in which your health care provider has a financial or economic interest.

The patient may file concerns with the following:

Administrative Director of Mankato Surgery Center
1411 Premier Drive, Mankato MN 56001
Phone: 507-388-6000

Minnesota Board of Medical Practice
2829 University Ave SE, Suite 400
Minneapolis MN 55414-3246
Phone: 612-617-2130 or 800-657-3709

Office of Health Facility Complaints
PO Box 64970
St. Paul MN 55164-0970
Phone: 651-201-4200 or 800-369-7994

Office of the Medicare Beneficiary Ombudsman:
Phone 1-800-MEDICARE (1-800-663-4227)
Webpage at:
http://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html

Patient Responsibilities

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